intercom.io Accessibility Report

Accessibility audit of intercom.io — scanned on Feb 20, 2026

Technology
0 /100
B Good

2 issues found across 2 categories

1 Critical 1 Major

WCAG Compliance Overview

Perceivable 0 issues
Operable 2 issues
Understandable 0 issues
Robust 0 issues

Issues Found

Links missing accessible name

Critical

Links must have discernible text so screen reader users understand their purpose.

WCAG 2.4.4
1 element(s) affected
  • <a href="/">
How to fix

Add text content, aria-label, or aria-labelledby to links. Avoid empty <a> tags.

No skip navigation link

Major

Pages should have a mechanism to bypass repeated navigation blocks.

WCAG 2.4.1
1 element(s) affected
  • No skip navigation link found
How to fix

Add a 'Skip to main content' link as the first focusable element on the page.

Top Priority Fixes

Here are the most impactful changes intercom.io should make to improve accessibility:

  1. #1
    Links missing accessible name Critical

    Add text content, aria-label, or aria-labelledby to links. Avoid empty <a> tags.

  2. #2
    No skip navigation link Major

    Add a 'Skip to main content' link as the first focusable element on the page.

Frequently Asked Questions

Is intercom.io accessible?

intercom.io scored 77/100 (grade B) on our accessibility audit. This score reflects automated checks against WCAG 2.1 Level AA criteria.

Is intercom.io WCAG compliant?

Our scan found 2 accessibility issues on intercom.io. Full WCAG compliance requires addressing all critical and major issues identified above.

Is intercom.io EAA compliant?

The European Accessibility Act requires websites to meet WCAG 2.1 AA standards. Check the detailed report above to see intercom.io's compliance status.

What accessibility issues does intercom.io have?

See the full issue list above with severity levels, affected elements, and recommended fixes for intercom.io.

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