medallia.com Accessibility Report

Accessibility audit of medallia.com — scanned on Feb 21, 2026

Technology
0 /100
F Critical Issues

7 issues found across 2 categories

4 Critical 3 Major

WCAG Compliance Overview

Perceivable 4 issues
Operable 3 issues
Understandable 0 issues
Robust 0 issues

Issues Found

Images missing alt text

Critical

Images must have alternative text to convey their meaning to screen reader users.

WCAG 1.1.1
29 element(s) affected
  • <img src="https://www.medallia.com/wp-content/uploads/2025/06/face-happy.svg">
  • <img src="https://www.medallia.com/wp-content/uploads/2025/06/face-happy.svg">
  • <img src="https://www.medallia.com/wp-content/themes/medallia2024-new/assets/static/img/st">
  • <img src="https://www.medallia.com/wp-content/uploads/2025/06/face-happy.svg">
  • <img src="https://www.medallia.com/wp-content/themes/medallia2024-new/assets/static/img/st">
How to fix

Add descriptive alt attributes to all <img> elements. Use alt="" for decorative images.

Links missing accessible name

Critical

Links must have discernible text so screen reader users understand their purpose.

WCAG 2.4.4
6 element(s) affected
  • <a href="(no href)">
  • <a href="https://www.medallia.com/customers/johnson-johnson/">
  • <a href="https://www.medallia.com/resource/medallia-named-a-leader-2025-gartner-mq-voc/">
  • <a href="https://www.medallia.com/resource/forrester-wave-customer-feedback-management-q4">
  • <a href="https://www.medallia.com/press-release/medallia-named-a-leader-in-employee-exper">
How to fix

Add text content, aria-label, or aria-labelledby to links. Avoid empty <a> tags.

Form inputs missing labels

Critical

Form elements must have associated labels so users know what information to enter.

WCAG 1.3.1
1 element(s) affected
  • <input type="text" name="(no name)">
How to fix

Add <label> elements with matching for attributes, or use aria-label.

Videos missing captions

Critical

Video content must have captions for deaf and hard-of-hearing users.

WCAG 1.2.2
3 element(s) affected
  • <video> "(inline)"
  • <video> "(inline)"
  • <video> "(inline)"
How to fix

Add closed captions or subtitles to all video content.

Heading levels skip order

Major

Headings should follow a logical order (h1 → h2 → h3) without skipping levels.

WCAG 1.3.1
3 element(s) affected
  • <h5> "Claudia Carrington" (after h1)
  • <h5> "Preferred by Global Leaders" (after h3)
  • <h5> "don’t take our word for it" (after h3)
How to fix

Restructure headings to follow sequential order. Don't skip from h1 to h3.

Frames missing title

Major

Iframes must have title attributes describing their content.

WCAG 2.4.1
1 element(s) affected
  • <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-M899Q69F">
How to fix

Add descriptive title attributes to all <iframe> elements.

No skip navigation link

Major

Pages should have a mechanism to bypass repeated navigation blocks.

WCAG 2.4.1
1 element(s) affected
  • No skip navigation link found
How to fix

Add a 'Skip to main content' link as the first focusable element on the page.

Top Priority Fixes

Here are the most impactful changes medallia.com should make to improve accessibility:

  1. #1
    Images missing alt text Critical

    Add descriptive alt attributes to all <img> elements. Use alt="" for decorative images.

  2. #2
    Links missing accessible name Critical

    Add text content, aria-label, or aria-labelledby to links. Avoid empty <a> tags.

  3. #3
    Videos missing captions Critical

    Add closed captions or subtitles to all video content.

Frequently Asked Questions

Is medallia.com accessible?

medallia.com scored 16/100 (grade F) on our accessibility audit. This score reflects automated checks against WCAG 2.1 Level AA criteria.

Is medallia.com WCAG compliant?

Our scan found 7 accessibility issues on medallia.com. Full WCAG compliance requires addressing all critical and major issues identified above.

Is medallia.com EAA compliant?

The European Accessibility Act requires websites to meet WCAG 2.1 AA standards. Check the detailed report above to see medallia.com's compliance status.

What accessibility issues does medallia.com have?

See the full issue list above with severity levels, affected elements, and recommended fixes for medallia.com.

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